Amazon Connect
by Amazon Web Services · CRM and customer experience · Seattle, United States
Contact centre service used to consolidate customer service applications, used by companies such as TUI.
Amazon Connect is a contact centre solution referenced in AWS customer stories, including how TUI uses it to consolidate more than 85 customer service applications. It is also referenced in Guidance for integrating with SAP Sales and Service Cloud, suggesting it can be combined with other enterprise systems for omnichannel customer engagement, relevant to travel, hospitality and potentially financial services contact centres.
What Amazon Connect does
- Consolidates multiple customer service applications
- Integrates with SAP Sales and Service Cloud
What Amazon Connect is used for
- Contact centre consolidation
- Customer service integration with ERP systems
Who runs it
One company is named as using Amazon Connect:
Named for this product by Amazon Web Services, on Vederca or on its own website.
About Amazon Web Services
Cloud computing services including databases, analytics, AI platforms, and compute capacity.
Amazon Web Services in the vendor registry: its products, features and similar vendors.
Also by Amazon Web Services
- Amazon Bedrock: Managed generative AI service offering foundation models, used across industries including financial services.
- Amazon Aurora Serverless: Serverless relational database service for PostgreSQL, MySQL, and DSQL.
- Amazon EC2: Secure and resizable compute capacity for virtually any workload.
- Amazon Quick: AI-powered assistant for work with research, business insights, automation, and no-code app building.
- Amazon S3: Virtually unlimited secure object storage for AI, analytics, and archives.
- Amazon OpenSearch Service: Real-time search, observability, and security analytics.
More in this category: CRM and customer experience software for financial services.
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Built by Vederca from public sources, last updated 2026-10-18.