Justinian
by Constantinople · CRM and customer experience · Sydney, NSW, Australia
An AI-powered workbench and command centre providing a single pane of glass for managing the entire bank's operations, products and customer interactions.
What Justinian does
- AI-powered dashboards for executives across marketing, customers, product, risk and control effectiveness
- Product configuration, performance and adoption tracking for product managers
- Configurable role-based workflows for complex tasks and decision-making
- Integrated risk management and compliance monitoring with audit trails
- Customer interaction timelines showing every action chronologically
- Built-in marketing and communications management across email, SMS and in-app
- Automated queue management with smart routing by risk and urgency
- AI-powered natural language search for customers, cases and tasks
- Self-service product configuration without engineering
What Justinian is used for
- Managing credit approvals and hardship cases
- Customer support and branch operations
- Tracking key business metrics and performance
- Managing product configuration and pricing
- Handling collections and customer off-boarding
Who Justinian is for
- Banks
About Constantinople
AI-native, end-to-end banking platform delivering accounts, payments, cards, mortgages, loans, operations and compliance as a managed cloud service for banks and mutuals.
Constantinople in the vendor registry: its products, features and similar vendors.
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More in this category: CRM and customer experience software for financial services.
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