Medallia Contact Center
by Medallia · CRM and customer experience · McLean, United States
Contact center solutions to improve agent engagement and optimize service quality.
What Medallia Contact Center does
- Conversational intelligence from every conversation
- Automated insights generation
- Frontline-specific agent coaching
- Quality management and assurance optimization
- Virtual hold and scheduling technology
What Medallia Contact Center is used for
- Improve agent engagement
- Optimize service quality
- Reduce risk and liability
About Medallia
Experience management platform for customer and employee feedback, insights and orchestration.
Medallia in the vendor registry: its products, features and similar vendors.
Also by Medallia
- Customer Experience Management: End-to-end customer experience management and orchestration with tracking and measurement to improve customer loyalty.
- Medallia Employee Experience: Employee listening and activation solutions capturing feedback from candidate to exit.
- Market Research: Expert research strategy, design, analytics and deliverables including agile and video research.
- Medallia Platform: Enterprise-grade experience management platform with comprehensive feedback capture, administration, reporting and AI analytics.
- Medallia Experience Cloud: Customer feedback capture and AI analysis across channels
- Medallia Digital Experience: Digital behaviour analytics to reduce application abandonment
More in this category: CRM and customer experience software for financial services.
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