XM Data & AI Platform
by Qualtrics · AI · Provo, United States
A connected platform combining decades of experience data, experience ontology, and AI reasoning to understand people, moments, and outcomes for better decision-making.
What XM Data & AI Platform does
- Simulates plausible scenarios to model actions before taking them
- Predicts which customers and employees are heading toward specific outcomes
- Identifies high-friction issues and automates responses with Experience Agents
- Understands root causes across multiple audiences in one model
- Brings experience intelligence into existing workflows and systems
- Operates within policies and governance before actions are taken
- Learns from every outcome to continuously increase precision
- Delivers trusted insights by maintaining data privacy and ownership
- Tests decisions against every outcome before implementation
- Ranks opportunities by impact for resource prioritization
What XM Data & AI Platform is used for
- Validating product concepts and features before production
- Testing pricing strategies to maximize revenue and adoption
- Accelerating market research before competitive threats emerge
- Driving customer satisfaction improvements at individual locations
- Delivering resolutions through omnichannel feedback analysis
Who XM Data & AI Platform is for
- Enterprises
- Governments
- Healthcare
About Qualtrics
Experience management platform with AI for customer and employee feedback, research, and outcome prediction.
Qualtrics in the vendor registry: its products, features and similar vendors.
Also by Qualtrics
- Qualtrics XM
- CustomerXM: Customer feedback, journey analytics and closed-loop action
- EmployeeXM: Employee engagement and listening
- Contact centre analytics: AI analysis of calls and chats for risk and friction
- Product & Innovation Research: Research tools for validating product concepts, optimizing features with consumer feedback, and determining optimal pricing before launch.
More in this category: AI software for financial services.
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Built by Vederca from public sources, last updated 2026-10-18.