Taylor
by Salient · Collections and recoveries · San Francisco, United States
Omnichannel servicing and collections agent handling inbound and outbound interactions across voice, SMS, email, and chat with built-in FDCPA, TCPA, and CFPB compliance.
What Taylor does
- Inbound and outbound collections calls
- Native FDCPA, TCPA, and CFPB compliance
- No human review required on every call
- Negotiates payments
- Captures promises to pay
- Resolves routine account inquiries
- Omnichannel servicing across voice, SMS, email, and chat
- Cross-channel context and real-time negotiation
- Borrower-level memory of prior interactions
What Taylor is used for
- Higher recovery rates
- Lower cost per contact
- High containment rate
Who Taylor is for
- Banks
- Credit unions
- Captive lenders
- Specialty finance
About Salient
AI-native loan servicing, collections, audit, insurance claims, and dispute management for consumer lenders.
Salient in the vendor registry: its products, features and similar vendors.
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