AI Contact Center
by Zinnia · CRM and customer experience · Greenwich, CT, United States
Contact center operations platform with automated call analysis, transcription, and quality scoring.
What AI Contact Center does
- Automated call analysis
- Call transcription
- Quality scoring
- Real-time sentiment analysis
- Automated summaries
- Performance insights
- Integration with existing call systems
What AI Contact Center is used for
- Analyze 100% of customer calls
- Reduce after-call work
- Improve agent performance
- Provide data-driven coaching
Who AI Contact Center is for
- Insurers
About Zinnia
End-to-end life and annuity platform connecting product configuration, distribution, underwriting, administration and servicing.
Zinnia in the vendor registry: its products, features and similar vendors.
Also by Zinnia
- Zinnia Launch: Platform for designing and deploying products on a modern core.
- Zinnia Market Connect: Platform connecting distribution, sales, and servicing across the ecosystem.
- Zinnia Now: Platform for modernizing operations around existing systems.
- WinFlex: Quoting and illustration tool for life and annuity products.
- VitalQuote: Quoting and illustration platform for life insurance.
- VitalAnnuity: Quoting and illustration platform for annuity products.
More in this category: CRM and customer experience software for financial services.
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