Cresta
AI agents and real-time assistance platform for customer contact center conversations.
Cresta offers an AI platform for contact centers that combines autonomous AI agents, real-time agent assistance, and conversation analytics. The platform includes a no-code orchestration engine that lets technical and non-technical users build, deploy, and manage AI workflows without coding. It runs on more than 20 large and small language models fine-tuned on proprietary data, with enterprise-grade guardrails to protect sensitive information. Financial services firms and other large enterprises use it to automate customer interactions, support human agents during live conversations, and identify the drivers behind customer experience outcomes.
- Headquarters: Sunnyvale, United States
- Company size: 501-1000 employees
- Founded: 2017
- Categories: AI, Automation and workflow, CRM and customer experience
- Website: cresta.com
Cresta products
- AI Agent: Autonomous AI agents that handle customer conversations across channels to reduce costs while maintaining quality. (AI)
- Agent Assist: Real-time generative AI guidance system that empowers human agents with precise recommendations and support during customer interactions. (AI)
- Conversation Intelligence: Analytics platform that discovers and acts on true drivers of customer experience through conversation analysis and insights. (CRM and customer experience)
- Opera: No-code AI orchestration engine that enables both technical and non-technical users to build, deploy and manage AI workflows and agents. (AI)
- Platform: Unified enterprise AI platform combining multiple AI models, guardrails, and integrations for customer experience transformation at scale. (AI)
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Listing built by Vederca from public sources, last updated 2026-10-18.