Aspect Workforce
by Aspect · HR and payroll · Atlanta, United States
Contact-centre forecasting, scheduling and adherence
What Aspect Workforce is used for
- Generate optimized schedules aligned with business rules
- Track and schedule employee breaks
- Track time-off and update staffing plans
- Enable shift swaps under business rules
- Set overtime limits for compliance
About Aspect
Workforce management and engagement software for contact centres, covering forecasting, scheduling and agent performance.
Aspect in the vendor registry: its products, features and similar vendors.
Also by Aspect
- Aspect Intelligence: AI risk anticipation and schedule optimisation
- Cloud Workforce Interface: Agent self-service for schedules and time off
- Quality Management: Interaction quality evaluation for agents
- Performance Management: Agent performance tracking and coaching
More in this category: HR and payroll software.
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