Performance Management
by Aspect · HR and payroll · Atlanta, United States
Agent performance tracking and coaching
What Performance Management is used for
- Roll up quality scores by recording date
- Align quality reporting with monthly performance targets
About Aspect
Workforce management and engagement software for contact centres, covering forecasting, scheduling and agent performance.
Aspect in the vendor registry: its products, features and similar vendors.
Also by Aspect
- Aspect Workforce: Contact-centre forecasting, scheduling and adherence
- Aspect Intelligence: AI risk anticipation and schedule optimisation
- Cloud Workforce Interface: Agent self-service for schedules and time off
- Quality Management: Interaction quality evaluation for agents
More in this category: HR and payroll software.
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