Avaya Contact Center
by Avaya · CRM and customer experience · Morristown, United States
Contact centre solutions with AI agent assist
What Avaya Contact Center is used for
- Monitor remote employee activity and quality
- Automate quality management scoring and coaching
- Provide real-time AI assistance to agents
- Forecast and schedule staff
- Deliver knowledge documents to agents during calls
About Avaya
Contact centre and enterprise communications software, including the Avaya Infinity experience platform.
Avaya in the vendor registry: its products, features and similar vendors.
Also by Avaya
- Avaya Infinity: Customer experience orchestration platform with open AI and data
- Avaya Nexus: Voice infrastructure for regulated, mission-critical operations
- Avaya Unified Communications: Voice, video and collaboration tools
- Avaya Government Cloud: FedRAMP-authorised communications for government
More in this category: CRM and customer experience software for financial services.
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