Avaya Infinity
by Avaya · CRM and customer experience · Morristown, United States
Customer experience orchestration platform with open AI and data
What Avaya Infinity does
- Infuse omnichannel conversations with AI-driven workflows
- CRM and agent experience: Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, and Microsoft Teams.
- Workforce engagement: Verint WEM, plus flexibility to integrate preferred WEM and WFM environments.
- Telecom and messaging
- Rapidly adapt with AI-agnostic orchestration
What Avaya Infinity is used for
- Route, verify, guide and automate customer interactions
- Measure AI performance across outcomes and cost
- Run governed inbound and outbound campaigns
- Generate and validate contact centre workflows with AI
- Carry context across IVR, AI and human agents
About Avaya
Contact centre and enterprise communications software, including the Avaya Infinity experience platform.
Avaya in the vendor registry: its products, features and similar vendors.
Also by Avaya
- Avaya Nexus: Voice infrastructure for regulated, mission-critical operations
- Avaya Contact Center: Contact centre solutions with AI agent assist
- Avaya Unified Communications: Voice, video and collaboration tools
- Avaya Government Cloud: FedRAMP-authorised communications for government
More in this category: CRM and customer experience software for financial services.
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Built by Vederca from public sources, last updated 2026-10-18.