OmniAgent
by CallMiner · CRM and customer experience · Waltham, United States
Conversational AI automation for customer interactions
What OmniAgent does
- Integrate external data sources (CRM, databases, CCaaS) to personalize interactions in real time
- Handle interactions across voice and digital channels with context-aware automation
- Map, design, and deploy complex business processes with our intuitive designer or ready-made templates
- Support for both inbound and outbound call flows
What OmniAgent is used for
- Automate omnichannel customer interactions
- Route customers to the right agent
- Automate debt collection and appointment scheduling
- Personalise interactions with external data
About CallMiner
Conversation intelligence platform that analyses contact centre interactions for CX, sales and compliance.
CallMiner in the vendor registry: its products, features and similar vendors.
Also by CallMiner
- Eureka Analyze: AI analysis of voice and digital customer conversations
- RealTime: Live agent guidance and supervisor alerts
- Coach: Agent performance coaching from interaction data
- Record and Redact: Call and screen recording with sensitive data redaction
More in this category: CRM and customer experience software for financial services.
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