Coach
by CallMiner · CRM and customer experience · Waltham, United States
Agent performance coaching from interaction data
What Coach does
- Customize your program with manual and automated scoring options
- Easily provide interaction examples to drive change within and beyond the contact center
- Coaching workflows
- Verify legal and script compliance for every interaction
What Coach is used for
- Score agent interactions automatically or manually
- Identify coaching moments in customer interactions
- Send agents notifications and audio examples
- Verify legal and script compliance of interactions
- Track agent and team performance on dashboards
About CallMiner
Conversation intelligence platform that analyses contact centre interactions for CX, sales and compliance.
CallMiner in the vendor registry: its products, features and similar vendors.
Also by CallMiner
- Eureka Analyze: AI analysis of voice and digital customer conversations
- RealTime: Live agent guidance and supervisor alerts
- Record and Redact: Call and screen recording with sensitive data redaction
- OmniAgent: Conversational AI automation for customer interactions
More in this category: CRM and customer experience software for financial services.
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