Record and Redact
by CallMiner · CRM and customer experience · Waltham, United States
Call and screen recording with sensitive data redaction
What Record and Redact is used for
- Store and share audio and transcription data for audit
- Remove sensitive customer data from recordings and transcripts
- Redact numeric data from chats and SMS
- Protect records against PCI, PII and PHI standards
About CallMiner
Conversation intelligence platform that analyses contact centre interactions for CX, sales and compliance.
CallMiner in the vendor registry: its products, features and similar vendors.
Also by CallMiner
- Eureka Analyze: AI analysis of voice and digital customer conversations
- RealTime: Live agent guidance and supervisor alerts
- Coach: Agent performance coaching from interaction data
- OmniAgent: Conversational AI automation for customer interactions
More in this category: CRM and customer experience software for financial services.
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