RealTime
by CallMiner · CRM and customer experience · Waltham, United States
Live agent guidance and supervisor alerts
What RealTime does
- De-escalate emerging issues with AI-driven guidance, event-based alerts, and automatic escalation
What RealTime is used for
- Notify agents or supervisors of customer indicators during calls
- Redact sensitive audio, text and transcription data in real time
- Monitor compliance and disclosure timing during calls
- Let supervisors listen in and step in on live calls
About CallMiner
Conversation intelligence platform that analyses contact centre interactions for CX, sales and compliance.
CallMiner in the vendor registry: its products, features and similar vendors.
Also by CallMiner
- Eureka Analyze: AI analysis of voice and digital customer conversations
- Coach: Agent performance coaching from interaction data
- Record and Redact: Call and screen recording with sensitive data redaction
- OmniAgent: Conversational AI automation for customer interactions
More in this category: CRM and customer experience software for financial services.
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