Conversation Hub
by eGain · CRM and customer experience · Sunnyvale, United States
Chat, email, messaging, social and cobrowse engagement
What Conversation Hub does
- Comprehensive digital interaction handling capabilities
What Conversation Hub is used for
- Unify and automate customer conversations across channels
- Draft and personalise agent responses with GenAI
About eGain
AI knowledge management and digital customer engagement software, with a retail banking suite.
eGain in the vendor registry: its products, features and similar vendors.
Also by eGain
- AI Knowledge Hub: Governed knowledge base for consistent answers across channels
- AI Agent: Conversational guidance for customers and staff
- AI Knowledge Suite for Retail Banking: Knowledge, needs-based selling and compliance tools for banks
- Agentic Studio: Orchestrates multiple AI agents
More in this category: CRM and customer experience software for financial services.
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