Aria
by Unblu · CRM and customer experience · Basel, Switzerland
AI-powered orchestration platform that routes conversations between AI agents, advisors, and core banking systems with full compliance audit trails.
What Aria does
- AI routing
- human oversight
- context-aware routing
- audit trail generation
- LLM connectors
- intent-based bot
- automatic escalation
What Aria is used for
- conversation orchestration
- routine task automation
- advisor escalation
- complex journey automation
Who Aria is for
- Banks
- Wealth managers
- Insurers
About Unblu
Secure digital engagement platform with messaging, video, collaboration, and AI orchestration for banks and wealth managers.
Unblu in the vendor registry: its products, features and similar vendors.
Also by Unblu
- Secure Messenger: Persistent, encrypted messaging that replaces email, WhatsApp, and SMS with fully auditable conversations.
- Video and Voice: Face-to-face video calls and voice communication embedded directly in banking apps without requiring downloads or third-party components.
- Co-Browsing: Shared secure browsing allowing advisors and support agents to guide clients through interfaces and portals in real-time on the same screen.
- Document Collaboration: Real-time collaborative review, editing, and explanation of financial documents to accelerate signatures and build client confidence.
- Live Chat: Real-time chat capability for contact centers and advisors to provide instant support to clients in digital banking channels.
- AI-Powered Workbench: Advisor workbench augmented with AI assistance for note-taking, real-time suggestions, captions, and translations.
More in this category: CRM and customer experience software for financial services.
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