Agent Assist
by Cresta · AI · Sunnyvale, United States
Real-time generative AI guidance system that empowers human agents with precise recommendations and support during customer interactions.
What Agent Assist does
- Real-time generative AI guidance
- Behavioral guidance during conversations
- Typing efficiency assistance
- AI Summaries of interactions
- Knowledge Agent for accessing relevant information
- Unmatched precision in agent recommendations
- Impactful real-time guidance
What Agent Assist is used for
- Empowering agents with intelligent assistance
- Accelerating agent resolution time
- Improving agent performance
- Providing behavioral coaching during calls
Who Agent Assist is for
- Finance
- Insurance
- Healthcare
- Retail
- Telecommunications
About Cresta
AI agents and real-time assistance platform for customer contact center conversations.
Cresta in the vendor registry: its products, features and similar vendors.
Also by Cresta
- AI Agent: Autonomous AI agents that handle customer conversations across channels to reduce costs while maintaining quality.
- Conversation Intelligence: Analytics platform that discovers and acts on true drivers of customer experience through conversation analysis and insights.
- Opera: No-code AI orchestration engine that enables both technical and non-technical users to build, deploy and manage AI workflows and agents.
- Platform: Unified enterprise AI platform combining multiple AI models, guardrails, and integrations for customer experience transformation at scale.
More in this category: AI software for financial services.
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