Platform
by Cresta · AI · Sunnyvale, United States
Unified enterprise AI platform combining multiple AI models, guardrails, and integrations for customer experience transformation at scale.
What Platform does
- Combines 20+ large and small language models
- Task-specific AI systems
- Fine-tunes models on proprietary data
- Employs enterprise-grade guardrails
- Real-time moderation tools
- Protects sensitive data
- Blocks malicious inputs
- Prevents harmful or inaccurate outputs
- LLM-based evaluation
- Simulation and regression testing
What Platform is used for
- Lower operating costs
- Drive revenue growth
- Deploy AI with confidence
- Transform customer experiences across conversations
- Support multiple languages
Who Platform is for
- Finance
- Insurance
- Healthcare
- Regulated industries
- Banking
About Cresta
AI agents and real-time assistance platform for customer contact center conversations.
Cresta in the vendor registry: its products, features and similar vendors.
Also by Cresta
- AI Agent: Autonomous AI agents that handle customer conversations across channels to reduce costs while maintaining quality.
- Agent Assist: Real-time generative AI guidance system that empowers human agents with precise recommendations and support during customer interactions.
- Conversation Intelligence: Analytics platform that discovers and acts on true drivers of customer experience through conversation analysis and insights.
- Opera: No-code AI orchestration engine that enables both technical and non-technical users to build, deploy and manage AI workflows and agents.
More in this category: AI software for financial services.
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