Customer Experience Automation (CXA)
by Talkdesk · CRM and customer experience · San Francisco, United States
AI-powered automation platform for composing, deploying and orchestrating autonomous agents to execute customer experience work at scale.
What Customer Experience Automation (CXA) does
- Compose specialized AI agents for specific tasks
- Deploy and orchestrate multi-agent workflows
- Domain-aware context execution with built-in validation
- Continuous learning from live interactions
- Real-time behavior validation and quality controls
- Intent-driven execution with goals and policies
- Natural language conversation processing
- Industry-specific pre-trained agents
- Dynamic knowledge creation from enterprise data
What Customer Experience Automation (CXA) is used for
- Appointments and directions coordination
- Order status and tracking
- Proactive travel notifications
- Card status and authorization
- End-to-end customer issue resolution
Who Customer Experience Automation (CXA) is for
- Banks
- Insurers
- Financial services
- Healthcare
- Retail
About Talkdesk
AI-powered contact center and customer experience automation platform for hybrid workforces.
Talkdesk in the vendor registry: its products, features and similar vendors.
Also by Talkdesk
- Contact Center as a Service (CCaaS): Market-leading cloud contact center platform for managing customer interactions across voice and digital channels.
- Talkdesk for Financial Centers: AI-augmented solution connecting physical banking locations to digital channels with unified customer context and guided workflows.
- Autopilot: AI agents for self-service across voice and digital channels
- Navigator: Omnichannel routing and customer engagement
- Copilot: Real-time AI assistance for human contact centre agents
- Identity
More in this category: CRM and customer experience software for financial services.
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