Copilot
by Talkdesk · CRM and customer experience · San Francisco, United States
Real-time AI assistance for human contact centre agents
What Copilot does
- Agent assistance and guidance
- Time and cost savings
- Agent satisfaction improvement
What Copilot is used for
- transcribe calls in real time
- summarise interactions and select dispositions
- suggest replies in chats and emails
About Talkdesk
AI-powered contact center and customer experience automation platform for hybrid workforces.
Talkdesk in the vendor registry: its products, features and similar vendors.
Also by Talkdesk
- Contact Center as a Service (CCaaS): Market-leading cloud contact center platform for managing customer interactions across voice and digital channels.
- Customer Experience Automation (CXA): AI-powered automation platform for composing, deploying and orchestrating autonomous agents to execute customer experience work at scale.
- Talkdesk for Financial Centers: AI-augmented solution connecting physical banking locations to digital channels with unified customer context and guided workflows.
- Autopilot: AI agents for self-service across voice and digital channels
- Navigator: Omnichannel routing and customer engagement
- Identity
More in this category: CRM and customer experience software for financial services.
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Built by Vederca from public sources, last updated 2026-10-18.