Quality Management
by Talkdesk · CRM and customer experience · San Francisco, United States
Talkdesk Quality Management helps you evaluate agent interactions, identify areas of improvement, and provides agents with feedback to deliver great CX.
What Quality Management does
- AI-powered automated scoring
- Voice and screen recording
What Quality Management is used for
- Evaluate every customer interaction using AI
- Create custom scoring forms from templates
- Assign coaching content to agents and schedule coaching
- Track individual and team agent performance metrics
About Talkdesk
AI-powered contact center and customer experience automation platform for hybrid workforces.
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Also by Talkdesk
- Contact Center as a Service (CCaaS): Market-leading cloud contact center platform for managing customer interactions across voice and digital channels.
- Customer Experience Automation (CXA): AI-powered automation platform for composing, deploying and orchestrating autonomous agents to execute customer experience work at scale.
- Talkdesk for Financial Centers: AI-augmented solution connecting physical banking locations to digital channels with unified customer context and guided workflows.
- Autopilot: AI agents for self-service across voice and digital channels
- Navigator: Omnichannel routing and customer engagement
- Copilot: Real-time AI assistance for human contact centre agents
More in this category: CRM and customer experience software for financial services.
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