Intelligent Virtual Agent
by Five9 · CRM and customer experience · San Ramon, United States
AI self-service agents for voice and digital channels
What Intelligent Virtual Agent is used for
- resolve customer issues end to end using voice AI
- handle multi-step requests across business systems
- deploy multi-agent systems with natural-language design
- transfer full context to live agents on escalation
About Five9
Cloud contact centre platform (Five9 Intelligent CX Platform) with AI virtual agents, agent assist and workforce and quality management.
Five9 in the vendor registry: its products, features and similar vendors.
Also by Five9
- Five9 Intelligent CX Platform: Cloud contact centre for voice, chat, email, SMS, social and video
- Agent Assist: Real-time AI guidance and summaries for human agents
- Workforce Engagement Management: Workforce scheduling and quality management for contact centres
More in this category: CRM and customer experience software for financial services.
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