Agent Assist
by Five9 · CRM and customer experience · San Ramon, United States
Real-time AI guidance and summaries for human agents
What Agent Assist is used for
- Provide real-time guidance to contact centre agents
- Automate summaries of after-call work
- Surface contact centre trends and KPIs for managers
About Five9
Cloud contact centre platform (Five9 Intelligent CX Platform) with AI virtual agents, agent assist and workforce and quality management.
Five9 in the vendor registry: its products, features and similar vendors.
Also by Five9
- Five9 Intelligent CX Platform: Cloud contact centre for voice, chat, email, SMS, social and video
- Intelligent Virtual Agent: AI self-service agents for voice and digital channels
- Workforce Engagement Management: Workforce scheduling and quality management for contact centres
More in this category: CRM and customer experience software for financial services.
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