Agent Assist
by Yellow.ai · CRM and customer experience · San Mateo, United States
Omnichannel inbox and AI support for human agents
What Agent Assist is used for
- Manage customer support tickets with ticketing automation
- Provide response suggestions and coaching to support agents
- Monitor and report on agent performance
- Automate ticket assignment, SLAs and notifications
- Build customer and internal knowledge bases
About Yellow.ai
Agentic AI platform for customer service automation across voice, chat and email, with a banking solution.
Yellow.ai in the vendor registry: its products, features and similar vendors.
Also by Yellow.ai
- Nexus: Platform to design, deploy and manage AI agent workforces
- Nexus VOX: Voice AI agents for inbound and outbound calls
- AI Agent Builder: Builds enterprise AI agents for any channel
- Nexus EDGE: Desktop AI assistant for employee tasks
More in this category: CRM and customer experience software for financial services.
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