Copilot
by Zendesk · CRM and customer experience · San Francisco, United States
Agent assist for human support staff
What Copilot does
- Quality assurance Improve your service with automatic human and AI agent scoring
- Workforce Management Forecast, staff and manage agent schedules with AI-powered precision
- Messaging and live chat Engage customers on your website or mobile app
- Knowledge base Power every resolution with connected knowledge
- Voice Manage and resolve customer calls with AI
What Copilot is used for
- Suggest next steps and draft responses
- Classify and route customer requests automatically
- Identify automation opportunities through dashboards
- Execute routine actions for agents
About Zendesk
Customer service platform covering helpdesk ticketing, AI agents, agent copilot and unified contact centre technology.
Zendesk in the vendor registry: its products, features and similar vendors.
Also by Zendesk
- Zendesk Suite: Helpdesk ticketing, messaging and self-service
- Zendesk AI agents: Autonomous AI resolution across chat, email and voice
- Zendesk Contact Center: Unified voice, digital and WEM contact centre including Local Measure technology
More in this category: CRM and customer experience software for financial services.
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Built by Vederca from public sources, last updated 2026-10-18.