Zendesk AI agents
by Zendesk · CRM and customer experience · San Francisco, United States
Autonomous AI resolution across chat, email and voice
What Zendesk AI agents is used for
- Automate access provisioning and hardware replacements
- Search company knowledge sources for permission-aware answers
- Handle employee requests from start to finish
- Deliver resolutions inside Slack or Microsoft Teams
- Build workflows in natural language to automate service requests
About Zendesk
Customer service platform covering helpdesk ticketing, AI agents, agent copilot and unified contact centre technology.
Zendesk in the vendor registry: its products, features and similar vendors.
Also by Zendesk
- Zendesk Suite: Helpdesk ticketing, messaging and self-service
- Zendesk Contact Center: Unified voice, digital and WEM contact centre including Local Measure technology
- Copilot: Agent assist for human support staff
More in this category: CRM and customer experience software for financial services.
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Built by Vederca from public sources, last updated 2026-10-18.