Twilio Flex
by Twilio · CRM and customer experience · San Francisco, United States
Programmable cloud contact centre
What Twilio Flex is used for
- Route customer conversations between AI automation and human agents
- Run a contact center over voice, SMS, WhatsApp and email
- Initiate business-led customer engagement across preferred channels
About Twilio
Communications APIs for SMS, voice, email (SendGrid) and verification, plus the Segment customer data platform.
Twilio in the vendor registry: its products, features and similar vendors.
Also by Twilio
- Programmable Messaging: SMS, MMS and chat app messaging API for alerts and engagement
- Twilio Verify: One-time passcode and multi-channel user verification
- Twilio Segment: Customer data platform for unifying customer profiles
- SendGrid: Transactional and marketing email delivery
More in this category: CRM and customer experience software for financial services.
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Built by Vederca from public sources, last updated 2026-10-18.